Accessible Customer Service
Providing Goods and Services to People with Disabilities
Mitchell Golf & Country Club is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons who are not golfing for admission to Mitchell Golf & Country Club’s premises. We will notify customers of this through a notice posted on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Mitchell Golf & Country Club will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at main doors and bulletin boards.
Training for staff
Mitchell Golf & Country Club will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
Managers, Golf Shop staff, Food & Beverage Staff, Maintenance Staff
This training will be provided to staff within 30 days of hiring.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
Mitchell Golf & Country Club’s accessible customer service plan.
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
How to use the disability equipment (none on site).
What to do if a person with a disability is having difficulty in accessing Mitchell Golf & Country Club’s goods and services
Staff will also be trained when changes are made to your accessible customer service plan.
Customers who wish to provide feedback on the way Mitchell Golf & Country Club provides goods and services to people with disabilities can provide it by e-mail or verbally. All feedback will be directed to the Manager. Customers can expect to hear back in 30 days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of Mitchell Golf & Country Club that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.