Our Policies

COVID-19 RULES AND PROTOCOLS

CLUBHOUSE/PRO SHOP/LOCKER ROOMS

· The front washrooms will be available for use. We recommend using sanitizer before and after using the facilities.

TEE-TIMES/CARTS/CHECK-IN PROCESS

· Please click here for our new Tee-Time Cancellation Policy.

· Please designate one person in your group to check-in with the Pro Shop to reduce the amount of traffic.

· A maximum of 2 MGC (or rental) carts per tee-time, organize groups accordingly.  Carts with protective screens are available if requested. (MGC holds the right to extend an additional cart for a group, if necessary, at a per rider fee + 50% charge.)

ON COURSE/PLAYING

· Social distancing will be enforced for all golfers. There will be no close interaction amongst golfers (ie – no hand shaking, touching golf balls, clubs, pin, etc.).

· Play bunkers as you see fit.  Consider ground under repair, lift, rake, place, etc.

AFTER THE ROUND

· Please park carts in designated spot after completion of your round. Please leave the key in the cart and empty all your garbage from the cart.

OTHER

· Take-out, The Lounge and Patio will be serving food & beverage as per government regulations.

· The club is taking prudent steps to impose and enforce appropriate protocols to keep everyone safe, but there can be no assurance that the virus will not be contracted by players. This is a risk that each person must assess themselves, and if they choose to play, to take the risk of either contracting the virus or transmitting it to others.

Alcohol Policy

A part of our business is selling food and beverages in a bar, restaurant, banquet hall and golf course setting. We are dedicated to our customers’ pleasure and satisfaction. However, when it comes to the sale and service of alcohol, by law, we will not permit drunkenness. Nor will we serve patrons who are troublesome, dangerous or under the legal drinking age.

To support this position, our house policy is as follows:

1. Permitted Locations for Alcohol Use

• The clubhouse
• Banquet rooms
• The golf course

• Parking lot
• In the locker rooms, storage areas, hallways, grounds (other than the greens), and all other areas that are not licensed for alcohol use
• On the golf course, if it is not purchased from our refreshment cart. Patrons are forbidden from bringing their own alcohol onto the course.
  • We reserve the right to search bags.
  • Alcohol not purchased from the course will be confiscated.
  • Patrons not complying will be required to leave and fees forfeited.

2. Underage Customers

• You must be 19 years and older to be served alcohol.
• ID will be checked. Only an Ontario Driver’s Licence, AGCO BYID card, Canadian Armed Forces I.D. card, Canadian passport or a Canadian Citizenship Card will be accepted. Parental declaration of their child’s age is not valid.
• Parents or age of majority escorts are prohibited from purchasing, giving or sharing alcoholic drinks with underage guests.

3. Customer Alcohol Use

• Staff will not serve anyone to the point of intoxication.
• Staff will not serve anyone who appears intoxicated. They will be offered free, non-alcohol drinks.
• Staff will ensure that all alcohol is opened upon purchase so that it can be kept within the licensed area and to serve as a step to help golf course staff identify that the alcohol was purchased from the course.
• Alcohol is not permitted in the washrooms.
• Drinking any beverage is not permitted on the dance floor.
• In the last one hour of an event, only 1 standard drink per person will be permitted.
• There will be no last call. A posted bar schedule will be made available at the start of each event.
• The use of illegal drugs is prohibited by law.

4. Food and Non-Alcoholic Drinks

• Staff will offer competitively priced non-alcohol and low alcohol beverages.
• Staff will encourage patrons to eat food when drinking alcohol. We offer a wide-variety menu at all times.

5. Managing the Intoxicated

• In the event that a customer becomes intoxicated or is acting dangerously, staff will carefully and politely deal with that person and if necessary seek outside assistance from police.

6. Transportation

• Anyone deemed unsafe to drive will not be permitted to drive away from the golf course. Our staff will gladly assist patrons to find a safe way home. Please ask for assistance.

Our staff are Smart Serve trained in the legal and safe service of alcohol. They recognize signs of intoxication and know how to intervene to keep customers safe.

The Mitchell Golf & Country Club hopes you have a fun, safe and enjoyable experience on every visit.
If you have any questions or concerns, please ask to speak to the manager.

Accessible Customer Service

Providing Goods and Services to People with Disabilities

Mitchell Golf & Country Club is committed to excellence in serving all customers including people with disabilities.

Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons who are not golfing for admission to Mitchell Golf & Country Club’s premises. We will notify customers of this through a notice posted on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Mitchell Golf & Country Club will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at main doors and bulletin boards.

Training for staff
Mitchell Golf & Country Club will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
Managers, Golf Shop staff, Food & Beverage Staff, Maintenance Staff
This training will be provided to staff within 30 days of hiring.

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Mitchell Golf & Country Club’s accessible customer service plan.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the disability equipment (none on site).
• What to do if a person with a disability is having difficulty in accessing Mitchell Golf & Country Club’s goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process
Customers who wish to provide feedback on the way Mitchell Golf & Country Club provides goods and services to people with disabilities can provide it by e-mail or verbally. All feedback will be directed to the Manager. Customers can expect to hear back in 30 days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies
Any policy of Mitchell Golf & Country Club that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Constitution and By-laws

Coming soon.

Code of Conduct

The following Code of Conduct applies to all members, staff and guests of the Mitchell Golf & Country Club on the property, including all buildings and by any form of communication:

Infractions to the following Code of Conduct by law shall be assessed by the Board of Directors; however, club staff is authorized to approach any person if proper behavior is not adhered to. The more serious infractions could result in cancellation of membership privileges, suspension of golf privileges at any time without refund or other disciplinary action as may be required:

• Any conduct considered threatening or harassing or that could threaten the physical or emotional safety of the individual and or others shall not be tolerated.
• Mitchell Golf & Country Club shall not tolerate sexual harassment of any kind. Sexual harassment includes any conduct, comment, gesture or contact of a sexual nature that is likely to cause offence, humiliation or that is known or ought reasonably to be known to be unwelcome. Although the offender may not perceive their comments or actions to be discriminatory or unwelcome because the defender did not communicate their discomfort does not excuse the behavior.
• Inappropriate expressions of anger are not acceptable and foul or abusive language shall not be tolerated at anytime.
• Intoxication shall not be tolerated and anyone who exhibits behavior that would suggest the person is intoxicated will be refused service and anyone believed to have consumed alcohol not purchased from Mitchell Golf & Country Club shall be dealt with accordingly.
• Any conduct that could result in damage to the property of Mitchell Golf & Country Club is unacceptable.

All members, staff, volunteers, and guests are expected to know and follow this Code of Conduct and other course rules.

The Mitchell Golf & Country Club hopes you have a fun, safe and enjoyable experience on every visit.
If you have any questions or concerns, please ask to speak to the manager.

For more information information, please see our Alcohol Policy

Refund Policy for Memberships

Refunds are not available for memberships. On a case by case basis, after receipt in writing to the Club Manager, the Board of Directors will review refunds or credits due to medical reasons only.  Decision of the board will be final and provided within 30 days. The following guidelines for refunds will be applied:

a/ Full membership fee will be reimbursed for the current golf season/year up to April 30

b/ 50% of membership fee will be reimbursed up to June 30.

Note: No refund, in any case, will be provided after July 1.